**Please be aware the surgery is facing an extremely busy period and E-consults may not be responded to in the allocated time**
The surgery is currently unable to provide travel and yellow fever vaccinations, in this interim period you can still get these services at;
-Locks Heath pharmacy
-St Luke's pharmacy
www.masta-travel-health.com or call 0330 100 4106
** Please be aware this is not a obligated NHS service and therefore payment will be required**
The way in which we now deal with our urgent same day appointments is through the 'hub' which is based at Fareham Community Hospital. Please note that three practices in total operative through the 'hub' and therefore it could be a clinician from another practice who accesses your records.
The steps to achieve same day treatment, should you need it:
- telephone the surgery, should you require a same day urgent appointment
- if you consent, you will then be placed onto the 'hub' telephone triage list, where a clinician will call you back. (please be aware that this is a same day service, please be patient as a call back may take a few hours dependant on the volume of the list)
- await a call back, the 'hub' will only try to call twice and will come through as an unknown/private number.
- you will then be triaged over the phone by a clinician who will give you advice, issue a prescription or make you an appointment.
**please be aware that if you miss both calls from the 'hub' then you will have to contact your surgery and be placed back on the list**
Making evening and weekend appointments – giving you more choice
GP practices in this area are making it easier for you to make appointments at times which suit you.
From October, 2017 all practices in south east Hampshire, and Fareham and Gosport – including ours – will take part in a new scheme to allow you to make appointments from 8am to 8pm on week days, from 8am to 4.30pm on Saturdays, and on Sunday mornings.
This extends the normal opening hours for surgeries, which until now have usually run until 6.30pm on weekday evenings.
If you do need to see someone, we will be able to offer you an appointment at your local ‘hub’ location – they are located at Petersfield Community Hospital, Waterlooville Health Centre, Havant Health Centre, Fareham Community Hospital and Gosport War Memorial Hospital.
There, you will be seen by a locally-based healthcare professional – the service is led by GPs but also includes other staff such as nurses, or healthcare assistants. The staff can – with your consent – access your medical records, ensuring a high quality service.
Please note: the new extended opening hours is not a walk-in service – you need to make an appointment.
You can make an appointment by talking to our surgery staff and booking a slot in the normal way, or – if we are closed and you think you need to see someone more urgently – you can call NHS 111 to ask to make an appointment.
For more information, talk to our staff, or ask to see our Question and Answer document
Staff Training 2018
The Surgery will be closed once a month for 1 hour at lunchtime for all staff to undertake regular training. This will be on the following dates:
Tuesday 3rd July 2018
Wednesday 1st August 2018
Thursday 6th September 2018
Tuesday 2nd October 2018
Wednesday 7th November 2018
Thursday 6th December 2018
We will close at 13:00 and reopen at 14:00 on the above dates.
Information for patients
If you require any of our leaflets, handouts or notices in a format to make them easier for you to read please ask at reception.
Click here for more information
Do you have a child who is ill?
Healthier together is a new website and app developed by local healthcare professionals to help you decide where to find advice or treatment.
Find it online at : www.what0-18.nhs.uk
The website will help you identify your child's symptoms and advise you of the best way to help.
Help demand on our Appointments
Before booking an appointment ask yourself:
Could the pharmacist at a local chemist help me, many are now trained to offer private consultations and recommend treatments for minor illnesses. They will also advise if you should see a doctor.
How important is it that you are seen quickly? If you have a long-term condition you may benefit from seeing a GP who knows you, therefore making it worth the wait!
- It's tempting to bring a list of unrelated problems, but consider what is achievable in a 10 minute appointment, if you have 4 problems the GP will not be able to address all of them fully. It is often better to come back again and spend more time on a problem rather than try to squeeze them all in together.
- Make sure you understand what the GP has told you before you leave, if you are unsure please ask them to go through the treatment plan again.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
The surgery is all on ground level thereby improving access for the disabled. If you have visual or hearing difficulties please ask at reception for assistance.
We are aware that some patients are intermittently unable to access the Patient Access website. We are working closely with the Patient team and support to resolve this.
Please be patient as we try to resolve this issue.
We can give you on-line access to book appointments, request repeat prescriptions or view your records. Currently over 3000 of our patients have signed up for this service. Follow the link for registration forms on the Appointment or Prescription Tabs at the top of the screen.
If you would like to take advantage of this please enquire at reception. We may need to see photo ID unless you have registered with us in the last 12 months.
(Site updated 20/06/2018)