Making evening and weekend appointments – giving you more choice
GP practices in this area are making it easier for you to make appointments at times which suit you.
From October, 2017 all practices in south east Hampshire, and Fareham and Gosport – including ours – will take part in a new scheme to allow you to make appointments from 8am to 8pm on week days, from 8am to 4.30pm on Saturdays, and on Sunday mornings.
This extends the normal opening hours for surgeries, which until now have usually run until 6.30pm on weekday evenings.
If you do need to see someone, we will be able to offer you an appointment at your local ‘hub’ location – they are located at Petersfield Community Hospital, Waterlooville Health Centre, Havant Health Centre, Fareham Community Hospital and Gosport War Memorial Hospital.
There, you will be seen by a locally-based healthcare professional – the service is led by GPs but also includes other staff such as nurses, or healthcare assistants. The staff can – with your consent – access your medical records, ensuring a high quality service.
Please note: the new extended opening hours is not a walk-in service – you need to make an appointment.
You can make an appointment by talking to our surgery staff and booking a slot in the normal way, or – if we are closed and you think you need to see someone more urgently – you can call NHS 111 to ask to make an appointment.
For more information, talk to our staff, or ask to see our Question and Answer document
Developing a new way of offering same-day appointments – what do you think?
Did you know that on most Mondays the 10 GP practices across Fareham typically receive around 900 phone calls for a same-day appointment? GP practices need to make sure they provide enough appointments for patients who need to be seen that day as well as maintaining sufficient numbers of routine appointments. It can be difficult to get the balance right.
We know from recent survey results that people with an urgent problem are happy to travel to see a different GP or an experienced nurse.
In light of this, four of the GP practices (Highlands Practice, Jubilee Surgery, Stubbington Medical Practice and Whiteley Surgery) are setting up a same-day appointment service, similar to the one in Gosport. The aim of the service is to ensure everyone is offered the support they need when they need it. If the service is successful other local practices will be able to join.
The service will be based in Fareham Community Hospital where patients will be offered a face to face appointment if they need one. The service will be run by GPs, nurses and staff usually drawn from the four participating practices.
How would the service run?
- Patients will phone their GP practice as normal and, if they need a same-day appointment they will be asked if their details can be shared with the service.
- Patients will be called back by the service in order of clinical priority with the nurse or GP having a detailed conversation with them
- The patient may be given advice on how to take care of themselves, arrangements made for medication to be available at a pharmacy or an appointment offered.
We would welcome your views on the service which will be taken into consideration as it is developed. You can share your thoughts through an online survey by August 21, 2017.
(Or type https://www.surveymonkey.co.uk/r/farehamgpsurvey into your internet browser to be taken to the survey)
Staff Training 2018
The Surgery will be closed once a month for 1 hour at lunchtime for all staff to undertake regular training. This will be on the following dates:
Tuesday 9th January 2018
Wednesday 7th February 2018
Thursday 1st March 2018
Tuesday 3rd April 2018
Wednesday 2nd May 2018
Thursday 7th June 2018
Tuesday 3rd July 2018
Wednesday 1st August 2018
Thursday 6th September 2018
Tuesday 2nd October 2018
Wednesday 7th November 2018
Thursday 6th December 2018
We will close at 13:00 and reopen at 14:00 on the above dates.
Information for patients
If you require any of our leaflets, handouts or notices in a format to make them easier for you to read please ask at reception.
Click here for more information
Do you have a child who is ill?
Healthier together is a new website and app developed by local healthcare professionals to help you decide where to find advice or treatment.
Find it online at : www.what0-18.nhs.uk
The website will help you identify your child's symptoms and advise you of the best way to help.
Help demand on our Appointments
We have a tremendous demand on our appointments, but there are some things you can do to help us.
Before booking an appointment ask yourself:
Could the pharmacist at a local chemist help me, many are now trained to offer private consultations and recommend treatments for minor illnesses. They will also advise if you should see a doctor.
How important is it that you are seen quickly, or would you be better waiting for an appointment with a particular GP? If you have a long-term condition you may benefit from seeing a GP who knows you.
Don't be put off by a GP who runs late. They may be spending needed time with patients. One day you may appreciate them running late to give you the time you need.
- It's tempting to bring a list of unrelated problems, but consider what is achievable in a 10 minute appointment, if you have 4 problems the GP will not be able to address all of them fully. It is often better to come back again and spend more time on a problem rather than try to squeeze them all in together.
- Before you see the GP work out in your own mind what you are worried about, and highlight particular concerns. You may benefit from preparing short notes including how you would describe your symptoms so you don't forget everything that may be relevant.
- Get to the point, don't beat about the bush and don't keep important issues until you are about to walk out of the door.
- Wear accessible clothing if you are likely to need to undress for an examination.
- Make sure you understand what the GP has told you before you leave, if you are unsure please ask them to go through the treatment plan again.
- Have your say and get your views heard; join our patient participation group to be able to discuss current
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
The surgery is all on ground level thereby improving access for the disabled. If you have visual or hearing difficulties please ask at reception for assistance.
We can give you on-line access to book appointments, request repeat prescriptions or view your records. Currently over 3000 of our patients have signed up for this service. Follow the link for registration forms on the Appointment or Prescription Tabs at the top of the screen.
If you would like to take advantage of this please enquire at reception. We may need to see photo ID unless you have registered with us in the last 12 months.
(Site updated 12/12/2017)