How do I ...
.... Register with the practice?
If you live in our practice area, i.e. Titchfield and its environs (see area map) and wish to register as a patient at our surgery, then we need certain information from you and each member of your family so we can trace your previous medical records. To avoid registration fraud, patients will be requested to provide photographic proof of identity eg passport, driving photocard, and proof of current address eg utility bill. You can register by calling in to the Surgery with the above documents and if possible, please bring your NHS Medical Card with you.
If you have mislaid your NHS Medical Card or you do not have one, e.g. if you have recently arrived in the country, you may still register but you will have to fill in more paperwork as it may take longer to trace your medical records. Patients are now registered with the practice and not with an individual doctor. However, you have the right to express a preference of practitioner and this will be noted on your computer record.
All new patients will be offered a health check with the healthcare assistant or a practice nurse.
Please advise us if you are a carer or are yourself cared for so that we can offer you the appropriate information, support and access to services.
... Make an appointment?
The majority of our appointments are bookable in advance and can be booked over the telephone or online.
If you would like an appointment on the day, please telephone at 8.00am.
We now have a system in place on Mondays and Fridays when all patients requesting an appointment with the doctor or triage nurse ON THE DAY will be asked to leave their name and contact details with the receptionist. Our specially trained triage nurses will then phone you back (usually within the hour) to take a detailed history of the problem.
In consultation with you, a course of action will be agreed which may be one of the following:
- To come in that morning and see a GP
- To come in that morning and see the triage nurse
- To see a GP on a routine basis (the appointment will be made for you at the time of the telephone consultation)
- To collect a prescription from the surgery
- To act on the telephone advice given by the nurse
This system has been introduced to improve management and our demand and capacity for appointments and ensure that patients see the most appropriate health care professional.
Telephone Consultation Appointment:
You may phone the surgery to request a telephone call from a doctor or nurse. Please consider if this might be more appropriate for your problem as it avoids using up appointments unnecessarily and you having to attend the surgery. Calls are usually made during a surgery session and you will be given an approximate time when the doctor will call you back, but this is subject to variation.
Online (Via The Internet, Digital TV Or GPRS Mobile Telephone):
If you wish to make appointments online, you will need to register for this
service. Please ask at reception for a registration form. If you have already
registered for the service, please click the Emis Access banner below.
Please note that we cannot issue registration forms to anyone other than the patient for reasons of confidentiality (unless the parent/guardian of a child under the age of 16).
Text Reminders
We have the facility to send you a reminder about a clinic appointment eg Smear clinic, Diabetic clinic, via a text message to your mobile telephone. If you wish to participate in this service, please complete an application form available from reception.
Emergencies:
If you are confronted by a serious problem such as acute chest pain or severe bleeding, call an ambulance (telephone 999) before calling the surgery and informing the doctor.
Jubilee Surgery is not a walk-in clinic for minor injuries or illness. If you arrive at the surgery in such circumstances, you may be advised to attend the Accident and Emergency Unit at Queen Alexandra Hospital or the Gosport War Memorial Treatment Centre (Tel no 02392 524611) or St Mary's Treatment Centre(0845 076 5551). Please note that any head injuries must go to Queen Alexandra Hospital.
Eye casualties must phone 02392 286162 or 02392 286062 before going to the hospital.
...Cancel an appointment?
Appointments are in high demand. Some appointments each week are wasted when patients fail to turn up. If you cannot attend your appointment or no longer require it, please inform us as soon as possible as this will allow someone else to be seen by the doctor or nurse.
...Obtain test results?
There is no requirement for you to book an appointment to obtain the results of an investigation unless your doctor has specifically requested that you do so. After allowing time for the result to be returned to the practice you should telephone 01329 844220 after 11.00am, to obtain the result. The doctor may decide to telephone you to discuss the result when it arrives or we will telephone you to arrange an appointment for you to see the GP.
...Get a home visit?
Home visits are for seriously ill and housebound patients only.
Please make every effort to attend the surgery as you will be seen earlier in the day with the benefit of the surgery's clinical and computer back up. Please telephone the surgery before 10.30am if you feel a home visit is necessary.