HOW DO I...
MAKE AN APPOINTMENT?

The majority of our appointments are bookable in advance and can be booked over the telephone or online.

If you would like an appointment on the day, please telephone at 8.00am.

Nurse Telephone Triage

We now have a system in place on certain days of the week when all patients requesting an appointment with the doctor or triage nurse ON THE DAY will be asked to leave their name and contact details with the receptionist. Our specially trained triage nurses will then phone you back (usually within the hour) to take a detailed history of the problem.

In consultation with you, a course of action will be agreed which may be one of the following:

To come in that morning and see a GP
To come in that morning and see the triage nurse
To see a GP on a routine basis (the appointment will be made for you at the time of the telephone consultation)
To collect a prescription from the surgery
To act on the telephone advice given by the nurse

This system has been introduced to improve management and our demand and capacity for appointments and ensure that patients see the most appropriate health care professional.

Telephone Consultation Appointment

You may phone the surgery to request a telephone call from a doctor or nurse. Please consider if this might be more appropriate for your problem as it avoids using up appointments unnecessarily and you having to attend the surgery. Calls are usually made during a surgery session and you will be given an approximate time when the doctor will call you back, but this is subject to variation.

Online (Via The Internet, Digital TV Or GPRS Mobile Telephone)

If you wish to make appointments online, you will need to register for this service. Please ask at reception for a registration form.

Please note that we cannot issue registration forms to anyone other than the patient for reasons of confidentiality (unless the parent/guardian of a child under the age of 16).

Cancellations

Appointments are in high demand. Some appointments each week are wasted when patients fail to turn up. If you cannot attend your appointment or no longer require it, please inform us as soon as possible as this will allow someone else to be seen by the doctor or nurse.

Emergencies

If you are confronted by a serious problem such as severe chest pain or severe bleeding, call an ambulance (telephone 999) before calling the surgery and informing the doctor.

HOW DO I...
OBTAIN A HOME VISIT?

Home visits are for seriously ill and housebound patients only. Please make every effort to attend the surgery as you will be seen earlier in the day with the benefit of the surgery's clinical and computer back up. Please telephone the surgery before 10.30am if you feel a home visit is necessary.

HOW DO I...
REGISTER WITH THE PRACTICE?

If you live in our practice area, i.e. Titchfield and its environments (see area map) and wish to register as a patient at our surgery, then we need certain information from you and each member of your family so as to be able to trace your previous medical records. To avoid registration fraud, patients will be requested to provide proof of identity. You can register by calling into the surgery bringing your NHS Medical Card with you. If you have mislaid your NHS Medical Card or you do not have one, e.g. if you have recently arrived in the country, you may still register but you will have to fill in more paperwork as it may take longer to trace your medical records. Patients are now registered with the practice and not with an individual doctor. However, you have the right to express a preference of practitioner and this will be noted on your computer record.

Please advise us if you are a carer or are yourself cared for so that we can offer you the appropriate information, support and access to services.

You can also register here

Security note: Electronic transmissions on the Internet are not always secure and theoretically it is possible for the details emailed from this form to be intercepted by a third party. If you have any concerns, we advise you to visit the surgery and present your details in person.

HOW DO I...
OBTAIN TEST RESULTS?

There is no requirement for you to book an appointment to obtain the results of an investigation unless your doctor has specifically requested that you do so. After allowing time for the result to be returned to the practice you should telephone 01329 844220 after 11.00am, to obtain the result. The doctor may decide to telephone you to discuss the result when it arrives or we will telephone you to arrange an appointment for you to see the GP.